Management of resources – Talent review, training and development
Process adherence
Financial management for AV and XIP budgets
Add value to business
Event management
Pro-active support
Oversee IT services at remote XIP sites
Job Roles and Responsibilities
Manage all IT services and event requirements for XIPs
Responsible for managing and prioritizing support requests for XIP hardware, software, systems access, meeting rooms, and user support
Responsible for coordinating hardware and software installation, and configuration for XIP laptops, iPhones, and iPads
Proactive monthly IT checks: coordinate with EAs to schedule time with XIP IT devices (laptop, iPhone, and iPad) health and compliance checks
Identifies IT opportunities to improve XIP IT services delivery and event management
Work closely with EA to understand detailed requirements for critical events. Plan, prepare and deliver IT support for these events
Acts as a Single Point of contact to work with Global IT to help resolve complex IT issues for XIPs
Provide regular updates to ITLT on XIP IT issues and Critical Event status
Ensure regular visit to Remote XIP sites. Work closely with XIP Remote site contacts to tracks XIP visit days, IT issues and requirements
Ensure regular health check of AV Infrastructure at NBC and Remote XIP sites
Job Requirements
Requires a high school diploma or equivalent
4 years of experience in Information Technology or related technical field
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