Description
Responsibilities
Identify user issues and determine the urgency of the request
Deploy and configure software as needed
Provide support for client-facing hardware (desktops, laptops, Getacs, printers, smartphones, tablets)
Image and configure desktop, laptop and Getac computers
Transfer and backup user data
Wipe and prepare hardware for recycling
Track and update inventory
Create, update, and close tickets for tracking purposes
Capture, process, and resolve client requests, incidents, questions, and problems
Update and validate software/hardware information in the Configuration Management Database (CMDB)
Assign or escalate tickets appropriately
Schedule daily workloads
Log work performed
Create standard accounts
Process access, hardware, and software requests
Diagnose and troubleshoot end-user desktop application and hardware issues
Provide appropriate solutions
Ensure timely resolution of problems or escalate on behalf of the customer
Provide status updates to management and end-users per service level guidelines
Maintain customer satisfaction
Support and maintain effective relationships with users
Develop, document, and implement processes, procedures, and knowledge articles related to IT support
Support customers using various applications (Microsoft Office, SAP, VPN, Adobe, Autodesk, etc.)
Perform account management and maintenance for applications (create/modify accounts, password resets, permission requests)
Assigned shift coverage must be maintained and adhered to during normal hours of operations
Punctual and reliable
Please, click on the APPLY JOB button to send your CV.
