Some of the duties and responsibilities will include but are not limited to:
Work within IT strategy in support of the company’s mission and core objectives.
Assist in the development of IT policies and procedures.
Server, infrastructure and communications support to all offices and offshore sites.
Desktop support to all offices and offshore sites.
Support of telephony, AV & conferencing systems.
Support of mobile devices (smart phones & tablets).
Visit offshore units and worldwide shore offices as necessary.
Monitoring of systems using industry standard tools.
Evaluating users’ needs and investigate alternative solutions.
Liaise with 3rd party service providers.
Provide assistance to IT Project Team as required.
Run user workshops and training as required.
Work Order tracking & documentation.
Participate in on-call and shift rotas.
Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892).
Maintain high level of awareness in IT, Information, and Cyber Security and provide
information and advice to others as necessary.
Work with elevated account privileges and permissions in line with documented procedures.
Attend relevant training courses as identified and follow up with exams/qualifications if
available.
Any other duties as required by the IT Manager.
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